Free shipping over 20000 JPY ( about 140 USD )

FAQ

Q: Which shipping couriers do you use?

A: We use DHL as our shipping courier.

Q: Do you ship worldwide?

A: Please note that we may not be able to deliver to some destinations.

Q: Which payment methods do you accept?

A: We accept payment via credit card (Visa, Mastercard, American Express), PayPal, Google Pay, Apple Pay, and Shop Pay.


Q: How much do you charge for shipping?

A: Shipping charges vary depending on your shipping address. It will be automatically calculated and displayed during checkout.


Q: Do you have a return/exchange policy?

A:

  1. We do not accept returns or exchanges for customer reasons. (e.g., wrong order, the product feels different from the image, etc.)
  2. If the reason is the shape of the product's outer box, the product is not eligible for exchange or return.
  3. If you wish to return a defective product, please contact us within 7 days of receipt. If we confirm the contents of your inquiry and determine that the product is faulty, you must return it within 10 days of such determination.
  4. We will only accept one-sided returns or returns of merchandise with prior notification.
  5. We will bear the return shipping costs only in the case of defective products or returns due to our fault.


Q: I would like to become a distributor of Kakuri products. How can I do that?

A: Thank you for your interest. Please get in touch with us from our website's "Wholesale" page.


Q: Do you have a catalog or price list?

A: You can download it by registering as a newsletter subscriber. If you cannot register, please get in touch with us via the Contact page on this website.