FAQ
Q: Which shipping couriers do you use?
A: We use FedEx as our shipping courier.
Q: Do you ship worldwide?
A: Please note that we may not be able to deliver to some destinations.
Q: Which payment methods do you accept?
A: We accept payment via credit card (Visa, Mastercard, American Express), PayPal, Google Pay, Apple Pay, and Shop Pay.
Q: How much do you charge for shipping?
A: Shipping charges vary depending on your shipping address. It will be automatically calculated and displayed during checkout.
Q: Do you have a return/exchange policy?
A:
- We do not accept returns or exchanges for customer reasons. (e.g., wrong order, the product feels different from the image, etc.)
- If the reason is the shape of the product's outer box, the product is not eligible for exchange or return.
- If you wish to return a defective product, please contact us within 7 days of receipt. If we confirm the contents of your inquiry and determine that the product is faulty, you must return it within 10 days of such determination.
- We will only accept one-sided returns or returns of merchandise with prior notification.
- We will bear the return shipping costs only in the case of defective products or returns due to our fault.
Q: I would like to become a distributor of Kakuri products. How can I do that?
A: Thank you for your interest. Please get in touch with us from our website's "Wholesale" page.
Q: Do you have a catalog or price list?
A: You can download it by registering as a newsletter subscriber. If you cannot register, please get in touch with us via the Contact page on this website.